What is an organization determination?
An organization determination is a coverage decision we make about your medical services or long-term services and supports (LTSS). If you or your health care provider are not sure if a medical service or LTSS service is covered, either you, your provider, or someone you name can ask for a coverage decision before your provider gives the medical service or LTSS service.
The person you name would be your appointed representative. Complete an Appointment of Representative Form (PDF) and return it to us to have an appointed representative ask for a coverage decision for you.
How to ask for a coverage decision to get medical care or LTSS
You, your representative, or your provider may call, write, or fax us to ask us for a coverage decision.
- Member Services at 1-888-667-0318 (TTY 711).
- Utilization Management at 1-866-263-9011.
Fax us at 1-866-263-9036.
Write us at:
AmeriHealth Caritas VIP Care Plus
Prior Authorization Department
200 Stevens Drive
Philadelphia, PA 19113
You can also request an organization determination (PDF) through your Care Coordinator.
Coverage decisions for behavioral health, intellectual/developmental disability, and substance use disorder services and supports
Your Prepaid Inpatient Health Plan (PIHP) will make coverage decisions for behavioral health, intellectual/developmental disability, and substance use disorder services and supports. Contact your PIHP for more information.
- PIHP General Information Line for Macomb County
Call 1-855-996-2264 (TTY 711), toll free, Monday through Friday, 8:00 a.m. to 8:00 p.m.
- PIHP General Information Line for Wayne County
Call 313-344-9099 (TTY 1-800-630-1044), Monday thru Friday, 8 a.m. to 4:30 p.m. This call is free.